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AI advancements threaten the working people

TUE.| 5-16-23 | OPINION

     It is no secret that artificial intelligence (AI) is a growing industry that has reached new heights in the past few years. With the development of writing programs like “ChatGPT,” or commonly used AI art generation softwares like “NightCafe,” the possibilities of artificial intelligence seem almost limitless. As AI technology continues to advance, there is a growing concern about how this industry will affect the job status of working people.

     One of the first professions to lose its humanity to AI is the customer support line of work. According to, roughly 23 percent of businesses currently use AI chatbots for customer support instead of actual people. This percentage is equivalent to roughly 667,000 jobs replaced by robots in the United States. Sadly, this is just the beginning. AI chatbots are predicted to make up 95 percent of customer support lines by the year 2025.

     The main reason companies are moving towards AI


Graphic by Elliott Flinchbaugh

simply has to do with its affordability. AI software is much cheaper than paying millions of workers and owning several office buildings, so from an employer's perspective, it is the perfect way to boost their own personal profits. What these business owners fail to realize is how much using robots affects the common person. Not only does it take away jobs, but it also discourages customers from wanting to use the company. In a report from Forbes, 71 percent of consumers revealed that they would be less likely to use a company if they did not use human customer service responders. While I’m not completely opposed to the use of AI, I would definitely prefer a human response in consumer situations. AI chatbot replies always feel preprogrammed and impersonal, so it gives the impression that the company is out-of-touch and doesn’t really care about their customers.

     Sadly, customer support isn’t the only industry being threatened by AI technology. There are several new softwares available which claim to be AI lawyers, medical professionals along with countless other careers.

     One of the most common software companies for legal matters is called “DoNotPay,” which claims to be “the world's first robot lawyer,“ which advertises its ability to “fight corporations, beat bureaucracy and sue anyone at the press of a button.” Despite its generous self-evaluation, “DoNotPay” cannot actually practice law or assist in litigation, it can only provide people with basic legal information which isn’t specific enough to their case. While I have no problem with this software supplying its customers with basic legal knowledge for a more affordable price, it becomes an issue when these companies mislead consumers from actual working professionals.

     Artificial intelligence is a great resource for consumers to ask basic questions or gain more information on a topic, but it should not be used beyond that point. While artificial intelligence has certainly taken large strides in its ability to perform human tasks, it’s fairly clear that AI cannot effectively replace people in the workforce. It’s important that we discourage consumers and corporations from using AI as a substitute for working with people simply because it is more affordable. 

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